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Howden Group Holdings

Howden Group Holdings

Howden Group Holdings is an international firm of insurance brokers and underwriters. With over 4,500 employees worldwide, Howden is one of the world’s leading insurance intermediary groups. Since humble beginnings in 1994 as a small London broker, Howden has become a leading independent, international insurance group. With four distinct divisions, Howden consists of the pre-eminent international retail distribution network outside of North America, a leading independent specialty lines insurance and reinsurance broker, and the only global specialist MGA group. In 2019 Howden celebrated its most successful year to date with market-leading organic growth of 11% and over £725m in revenue. For more information, visit

The Challenge

For five years, Howden Group Holdings had been using Anaplan for financial consolidation, group and divisional reporting, budgeting and forecasting. However, Howden Group Holdings faced many difficulties with Anaplan. “When I came in four years ago, we were using a patchwork of legacy systems across a very diverse business internationally,” said Andy George from the Howden Group Holdings Finance transformation team. “We thought Anaplan’s flexibility was its strength, but it also was its weakness.”

Highly acquisitive and geographically dispersed, Howden Insurance had a pronounced need for controls and standardization. Yet the group experienced reconciliation issues between models and felt that Anaplan lacked the built-in reporting functionality they needed. Audit logging was very basic, and Anaplan did not provide the ability to segregate user roles. These challenges drove the group’s need to replace Anaplan with a next-generation corporate performance management (CPM) platform.

Implementing a Modern Cloud CPM Platform

Geographically spread over 30 countries, Howden Group Holdings’s four main divisions each have their own specific requirements. “The main drivers behind the transformation project were control and corporate governance and to create a solution scalable for the future,” said George.

“We needed flexible options to accommodate different submission processes and make it more streamlined by integrating OneStream™ with our Unit4 ERP system.”

Phase 1 of the OneStream implementation began with a focus on financial consolidation and management reporting, followed by Phase 2, which consisted of planning, budgeting and forecasting. Phase 3 focused on implementing the Account Reconciliations solution in OneStream. “We’re using OneStream across a broad scope,” George added. “We’re doing financial consolidation, management reporting, budgeting, employee costing, task management and more. We’re really using it to its full potential.”

Howden Group Holdings is also leveraging the Reporting Compliance solution from the MarketPlace. As a highly acquisitive business, many of Howden Group Holdings’s acquisitions are part cash and part share options. The Reporting Compliance solution gives them a way to easily track and revalue share options and calculate the FX. “That was something previously completed offline on spreadsheets, which only delivered half the job,” George added. “The advantage of OneStream’s Reporting Compliance is that it posts the consolidation journals directly into the main financial cube and provides a systemized audit trail. That’s something very valuable to our Group Finance team.”

People Planning, another OneStream MarketPlace™ solution, is being used heavily at Howden Group Holdings. “We load in payroll data and compare the actuals against budget,” said George. “It’s been crucial to have control and data at the right level for our business units.”

Benefits Achieved

Howden Group Holdings’s regional and local teams have seen many benefits operationally from OneStream. “OneStream is a centralized data model where on one side it provides you the control, with the data all in one place, and audit capabilities wrapped around,” said George. “And on the other side, the users can go in and easily use the dimensionality of OneStream to get down into the detail they need for their reporting. Previously, that was difficult because our data model was very decentralized in Anaplan.”

Before OneStream, the business units were hungry for more information. They wanted a deeper level of detail on their P&L to deliver for their business. Previously, the group would use third party ETLs like Informatica, but OneStream has the built-in capabilities Howden Group Holdings needed. Now with a direct connect between Unit4 ERP and OneStream, Howden Group Holdings can do more interesting types of reporting with employee detail, project codes and local reporting codes.

“Achieving transparency, control, and governance across our international businesses was our biggest challenge with Anaplan,” said George. “And now the individual businesses can do local management reporting with a deeper level of data for analysis. We’ve been able to create a very seamless connection between our Unit4 ERP and OneStream, which works really well. Delivering a solution as valuable to the local businesses as to Group was critical for user adoption and our collective success. Something we are very proud of.”

Howden Group Holdings now has a well-controlled, month-end close process, which is driven by guided workflows. “We’re running a close process across 40 countries and across four divisions, and OneStream has really helped our central teams monitor and control that close process with the level of detail in reporting that we need,” said George. “Having both of those things together has been important for us. OneStream is such a deep product with so much capability. The potential really is huge.”

About the Implementation Partner

From its early roots in the year 2000, inlumi has grown into a pan-European full-service provider of everything from advisory, technology implementation to managed operations. Combining finance and technology expertise, inlumi helps customers to perform at their best by enabling them to make sense of their enterprise and financial data—key to their future success. inlumi takes their customers to the next level of Performance Management and Analytics—to allow informed decision making. For more information, visit

About OneStream™ Software

OneStream Software provides a market-leading intelligent finance platform that reduces the complexity of financial operations. OneStream unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting and analytics through a single, extensible solution. We empower the enterprise with financial and operational insights to support faster and more informed decision-making. All in a cloud platform designed to continually evolve and scale with your organization.

OneStream’s Intelligent Finance platform can easily be extended with over 50 solutions from the OneStream MarketPlace. These downloadable solutions are fully battle-tested and optimized for the OneStream platform. They allow customers to easily extend the value of their investment to meet the changing needs of finance and operations.

For more information, please visit OneStream Software or on Twitter @OneStream_Soft.

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