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West Bend

About West Bend Mutual Insurance

West Bend Mutual Insurance (WBMI) was founded in 1894 after a fire destroyed a number of businesses in West Bend, Wisconsin. Afterward, area business owners banded together to form a mutual insurance company to provide broad insurance coverage at reasonable rates.

WBMI has been insuring homes, autos, and businesses in the Midwest—and beyond—ever since. West Bend is ranked in the top 75 property/casualty insurance companies in the country, was recognized as a Best Places to Work by Business Insurance, Top Workplace by the Milwaukee Journal Sentinel, 40 Best Workplaces in Finance and Insurance by Fortune Magazine as well as numerous other awards. WBMI places a high value on their core values of excellence, integrity, and responsibility. These values have enabled WBMI to provide valuable insurance coverages and services to their policyholders for the past 125 years.

The Challenge

West Bend Mutual Insurance (WBMI) previously used Microsoft Excel® spreadsheets as a data collection and reporting tool for their month-end close process. Allocations were performed in a different software tool that had size processing constraints. Inconsistencies in data collection via Excel® spreadsheets created a labor-intensive and error-prone close process. Further, the transparency by operations to financial detail was limited. A key motivation for system implementation was the lack of transparency and performance consistency of their multi-tier allocation process of expenses to profit center, product and state reporting.

The company required a unified and streamlined solution for all their financial close, internal and external reporting, including allocations and analysis. One that is easily maintained, with the ability to report profit center, product, and state-level results with consistency and accuracy. The company also required a strong internal control process over financial reporting and account reconciliations.

Reaping the Benefits

WBMI has experienced many benefits of the unified OneStream™ solution. The largest benefit comes in the form of a consistent, stable allocation process. WBMI was also able to achieve automated cash flow as well as real-time financial presentation of financial close results. The combined time savings for these activities totals more than two days per month. The two days savings were the result of reduced time waiting for data loads and refreshing of reports throughout the month. This provides WBMI with more time to review user access and security changes and the acceleration of analytics.

“In addition to time savings from automated cash flow, the real-time financial presentation of close results has reduced turnaround time,” said Heather Dunn, VP & CFO of WBMI. “We gained self-service reporting abilities for results throughout the close cycle, eliminating the tedious time it took to create and reconcile reports, to instead provide deeper analysis on those results. WBMI has also gained the peace of mind that comes with consistent allocation performance.”

Selecting OneStream

The WBMI team initially evaluated Blackline, Apptio, and Adaptive Insights. The evaluation focus began around account reconciliations and the desire of the CFO to acquire a solution that would handle a broader scope, including financial close, workflow, planning and analysis. West Bend sought guidance from Gartner and they recommended they evaluate OneStream.

WBMI selected OneStream to streamline their financial close process, provide transparency and deliver ad-hoc reporting for operational users. The unified application would contain monthly actuals and budget data to provide timely and efficient financial reporting.

The team also decided to implement the OneStream solution, since this would reduce their IT support requirements. WBMI chose a phased approach for the implementation of OneStream leading with financial close, including allocations, reporting, annual budgeting, and account reconciliations. They went live in February of 2019. In the subsequent phase of the project, WBMI is implementing OneStream for planning and several OneStream MarketPlace™ solutions.

The OneStream Solution

WBMI has implemented OneStream to deliver multiple solutions to meet all their financial reporting and future planning requirements in one application. This includes:









About OneStream

OneStream Software provides a market-leading intelligent finance platform that reduces the complexity of financial operations. OneStream unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting and analytics through a single, extensible solution. We empower the enterprise with financial and operational insights to support faster and more informed decision-making. All in a cloud platform designed to continually evolve and scale with your organization.

OneStream’s Intelligent Finance platform can easily be extended with over 50 solutions from the OneStream MarketPlace. These downloadable solutions are fully battle-tested and optimized for the OneStream platform. They allow customers to easily extend the value of their investment to meet the changing needs of finance and operations.

For more information, please visit OneStream Software or on Twitter @OneStream_Soft.

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